FAQs~
Frequently Asked Questions
How can I pay?
We accept many forms of payments. You can pay online using Visa, Mastercard, Switch/Maestro or Solo.
All our payments will be taken on our secure Worldpay server.
You can also pay by cheque. Simply order in the normal way and select 'Cheque' as the payment method. Then make your cheque out to 'Urban Paws Ltd' for the full amount, including delivery charge. Send it to us at:
Old Stone Well
Church Road
Hinton Waldrist
Faringdon, SN7 8SE
As soon as the funds have cleared, your order will be despatched.
Can I order by phone?
Of course, just call +44 (0) 7980 276 175 anytime between 9.30am and 4.30pm, Monday to Friday.
If no one is available to take your call then please leave a message and we'll call you back at a convenient time.
What currencies do you accept?
We accept payment in Sterling only. However you can view your order at the checkout in Euro or US Dollars.
Is tax included?
Yes, all prices are VAT inclusive at 17.5%.
Where do you deliver?
We deliver anywhere in the world.
How much does delivery cost?
Delivery is calculated based on the weight of your order. Charges vary throughout the world and will be automatically calculated when you reach the checkout.
When will I receive my order?
We endeavour to despatch all orders within 24hrs Monday to Friday. If any items are out of stock, we will email you with an estimated delivery date. Some items are made-to-order and these are clearly marked on our site.
What is your exchange/refund policy?
You can return your order from Urban Paws for any reason within 14 days of receipt for an exchange or full refund. The products you return must reach us in their original and unused condition. We are not liable for any costs incurred in returning the items to us. All goods must be returned to the following address:
Old Stone Well
Church Road
Hinton Waldrist
Faringdon, SN7 8SE
Do you have an optimum resolution in which to view this website?
Yes we do, we would recommend that you view our site in 1024 x 768 or higher.
Terms & Conditions
In using our website you are agreeing to the terms of use below. Your use of this site and any purchases you make are governed by English law and will be deemed to have occurred in the UK.
Privacy policy
We respect your privacy. We will never release, sell or exchange your name or email address to any individual or company, without your explicit permission.
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